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FAQ

 
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How is iBookIsrael different from other travel sites?

Other travel sites generalize, iBookIsrael specializes.

We will not only place at your fingertips our in-depth knowledge of Israel and its endless travel possibilities, but take into account your unique interests and customize your itinerary accordingly. iBookIsrael is all about the great things to do in Israel.

Why should I book my activities and excursions prior to departure?

Vacations are about relaxation and fun, so why spend half of every day buying tickets and booking tours when you can delegate these tedious tasks to those who have not only studied the Israeli tourism market thoroughly, but have made it a point of honor to work only with the very best local suppliers? Israel also happens to be a popular tourist destination, which means that tours fill up quickly.

Why risk the disappointment of discovering that the much-anticipated tour is sold out? By planning ahead with iBookIsrael, you’ll be able to enjoy what you need and deserve—a relaxing vacation, safe in the knowledge that you will have a great time.

Is my credit card information is safe on your site?

iBookIsrael.com, a secure SSL site, values your privacy above all else and will never store your credit card number or other private information.

Please see our detailed explanation of our privacy policy.

How do I know that my activities have been booked?

iBookIsrael will send you a Confirmation Voucher with a booking reference number and all other necessary information about the local tour operator.

While most of your bookings are confirmed immediately, some require confirmation from the local provider. When this happens, iBookIsrael will send you an email as soon as the confirmation is provided, and if the tour is unavailable, will refund any deposit.

What is your cancellation policy?

As seasoned travelers, we understand the reality of last-minute changes. Accordingly, we have a devised a flexible cancellation policy. Please see the terms and conditions for the cancellation policy.

Will you send me a Proof of Purchase?

Yes. Your Proof of Purchase is the Conformation Voucher, which we will send to you as soon as you have booked. Please print out this voucher and bring it to the specific tour or activity.

Will I be able to change the dates of my tour?

Yes, subject to the time periods and other terms in the cancellation policy. When this need arises, be sure to contact customer service as soon as possible to ensure greater flexibility.

What if I have another question?

Please email us at info@iBookIsrael.com at any time, and we'll be happy to help! .